Your data, protected with care and used responsibly.
Casa Creativa (“we,” “us,” “our”) is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Data Privacy Policy (“Policy”) outlines how we collect, use, store, and protect your personal data when you use our services, visit our website, or interact with us in any way. 1. Scope of the Policy This Policy applies to all personal data collected and processed by Casa Creativa, including data collected through our website, during your visits to our coworking spaces, and when you interact with us via email, phone, or other communication methods. 2. Data We Collect 2.1 Personal Data: We may collect the following types of personal data: - Contact Information: Name, email address, phone number, and physical address. - Identification Information: ID or passport numbers for verification purposes. - Payment Information: Credit card details, bank account information, and billing address. - Usage Data: Information about how you use our website and services, including IP address, browser type, and browsing history. - Visitor Information: Details collected during visitor registration, including visit dates, times, and the purpose of the visit. 2.2 Sensitive Personal Data: We do not typically collect sensitive personal data (such as health information, racial or ethnic origin, political opinions, etc.), and we will only do so with your explicit consent or where required by law. 3. How We Use Your Data - 3.1 Provision of Services: We use your personal data to provide and manage our coworking services, including booking office spaces, processing payments, and managing memberships. - 3.2 Communication: We may use your contact information to send you updates, promotional offers, and important notices related to our services. You can opt-out of marketing communications at any time. - 3.3 Security and Safety: We use visitor data and identification information to maintain the security and safety of our premises, including monitoring visitor access and maintaining records for security purposes. - 3.4 Legal Obligations: We may process your personal data to comply with legal and regulatory requirements, including tax reporting and identity verification. - 3.5 Website Improvement: We use usage data to analyze website traffic, improve our services, and enhance your user experience. 4. Legal Basis for Processing - We process your personal data based on the following legal grounds: - Consent: Where you have provided your explicit consent for a specific purpose. - Contract: Where the processing is necessary for the performance of a contract to which you are a party. - Legal Obligation: Where we are required to process your data to comply with legal obligations. - Legitimate Interests: Where the processing is necessary for our legitimate business interests, provided that your rights and interests do not override those interests. 5. Data Sharing and Disclosure - 5.1 Third-Party Service Providers: We may share your personal data with third-party service providers who assist us in providing our services, such as payment processors, IT service providers, and marketing agencies. These providers are contractually obligated to protect your data and use it only for the purposes specified by us. - 5.2 Legal Requirements: We may disclose your personal data to government authorities, law enforcement agencies, or other third parties if required to do so by law or if we believe in good faith that such disclosure is necessary to comply with legal obligations, protect our rights or property, or prevent harm. - 5.3 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your personal data may be transferred to the acquiring entity. 6. Data Retention We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal obligations, resolve disputes, and enforce agreements. When your data is no longer needed, we will securely delete or anonymize it. 7. Data Security We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, alteration, or disclosure. These measures include encryption, secure data storage, access controls, and regular security assessments. 8. Your Rights You have the following rights concerning your personal data: - Right to Access: You can request access to the personal data we hold about you and obtain a copy. - Right to Rectification: You can request correction of any inaccurate or incomplete personal data. - Right to Erasure: You can request the deletion of your personal data under certain circumstances. - Right to Restrict Processing: You can request the restriction of processing your personal data in specific situations. - Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format and have it transferred to another controller. - Right to Object: You can object to the processing of your personal data based on legitimate interests or for direct marketing purposes. To exercise your rights, please contact us using the contact details provided in this Policy. 9. International Data Transfers Your personal data may be transferred to, and processed in, countries other than your country of residence. These countries may have different data protection laws, but we will take appropriate measures to ensure that your personal data remains protected in accordance with this Policy. 10. Cookies and Tracking Technologies Our website uses cookies and similar tracking technologies to enhance your user experience, analyze website usage, and deliver personalized content. You can manage your cookie preferences through your browser settings. 11. Children’s Privacy Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete such data promptly. 12. Changes to This Policy We may update this Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Policy on our website and, where appropriate, by other means. Your continued use of our services after any changes to this Policy will constitute your acceptance of the updated terms. 13. Contact Us If you have any questions or concerns about this Data Privacy Policy or our data practices, please contact us at: Casa Creativa Suite 115, 1st Floor, Applewood Adams, Ngong Road, Nairobi, Kenya Email: info@casacreativa Phone: +254 700661289